Frequently Asked Questions

What is your shipping policy?

We currently ship nationwide across all cities of Pakistan. 

International shipping is coming soon! 

How long does delivery take?

We ship fast! All our orders are processed and dispatched within 12 hours or less on weekdays, and 24 hours on weekends.  Your order will be delivered within 2-4 business days in Pakistan, depending on your location. After your order is shipped, you will receive courier tracking information. 


How much does shipping cost?

We offer free shipping on orders over Rs.3,000. For orders below that amount, we charge Rs.150 shipping fee that is added at checkout.

What payment options do you offer?

We accept Cash on Delivery (COD), bank transfer, Debit and Credit cards, Easypaisa and Jazzcash through our 100% secure checkout.

Our website uses SSL encryption to ensure your personal data and payment information are protected.



What is your return policy?

Due to hygiene standards, we do not accept returns on opened or used products. However, if your item arrives damaged or incorrect, please contact us within 48 hours for a replacement and we will replace or correct it immediately. 

Are Luscious Cosmetics products Halal?

Yes! Aa Pakistan’s first and most popular makeup brand Luscious products are fully halal compliant. 

Are your products vegan and cruelty-free?

Yes, Luscious products are vegan, cruelty-free, and never tested on animals. 

What payment options do you offer?

We accept Cash on Delivery (COD), bank transfer, Debit and Credit cards, Easypaisa and Jazzcash through our 100% secure checkout. Our website uses SSL encryption to ensure your personal data and payment information are protected.

How do I request customer service or report a damaged item?

You can reach out to us via email or the contact us form on our website with your order number and a team member will take care of it promptly.

Are your products safe for skin and free from harmful ingredients?

Our formulas are free from parabens, sulfates, and other toxic additives. We use premium, skin-friendly, clean ingredients   

We carry out industry standard testing on all our formulas including stability tests, heavy metals testing, pH testing and manufacture with GMP certified partners

Who owns Luscious Cosmetics?

Luscious Cosmetics was founded in 2007 by Mehrbano Sethi. It is a proudly Pakistani-owned beauty brand.

Is Luscious a Pakistani brand?

Yes, Luscious is a homegrown Pakistani beauty brand committed to international quality and is loved by customers in Pakistan as well as around the world.

What is Luscious Cosmetics known for?

Luscious is known for high-performance, skin-friendly makeup designed for South Asian

complexions-especially our bestselling lipsticks and complexion products. We set the standards for ingredients transparency and cosmetics safety awareness in Pakistan and continue to uphold it. 


Where can I buy Luscious Cosmetics?

Our products are available exclusively on our official website and selected retailers across Pakistan.

How do I contact customer support?

You can email us at help@iloveluscious.comor DM us on Instagram.